FAQ
Frequently Asked Questions
Here you will find answers to the most common questions about Delvina products, ordering, shipping, and more.
Products & Ingredients
What are Delvina MundFlora Lozenges?
Delvina MundFlora Lozenges are probiotic lozenges with Lactobacillus Salivarius and Vitamin D3 that support a healthy oral flora and provide fresh breath. They are 100% vegan, sugar-free, and Made in Germany.
Are Delvina products vegan?
Yes, all Delvina products are 100% vegan and free from animal ingredients. They are also gluten-free, lactose-free, and produced without genetic engineering (Non-GMO).
Where are Delvina products manufactured?
All Delvina products are developed and manufactured in Germany. Our production is GMP-certified and FSSC 22000 certified. Quality is confirmed by independent laboratory analyses from the GBA Group.
What is the difference between MundFlora and MundFlora+ PRO?
MundFlora contains the probiotic strain Lactobacillus Salivarius and Vitamin D3. MundFlora+ PRO is our premium formula with 5 different probiotic strains for even more comprehensive support of the oral flora. Both products are vegan and Made in Germany.
Usage & Dosage
How do I take the MundFlora lozenges?
Allow 3 lozenges to dissolve slowly in your mouth daily, ideally after brushing your teeth. The tablets should not be chewed or swallowed so that the probiotic cultures can work optimally in the oral cavity.
Can the products be taken together?
In principle, our products can be combined. If you have any uncertainties, we recommend consulting your doctor or pharmacist, especially if you are taking medication.
Are Delvina products suitable for pregnant women?
Pregnant and breastfeeding women should always consult their doctor before taking dietary supplements. Please note the information on the respective product packaging.
Ordering & Shipping
What payment methods does Delvina accept?
We accept all common payment methods: credit card (Visa, Mastercard, Amex), PayPal, Klarna (invoice and installment payments), as well as Apple Pay and Google Pay.
How long does shipping take?
Within Germany and Austria, delivery time is 2-3 business days. For other EU countries, shipping usually takes 3-5 business days. Shipping within Germany is free for orders over 50€.
Which countries does Delvina ship to?
We ship to all EU countries. The focus is on Germany and Austria with particularly favorable shipping conditions. Separate shipping costs apply to other EU countries.
Returns & Service
Is there a right of return?
Yes, you have a 14-day right of withdrawal from the receipt of the goods. Products must be returned unopened and in their original packaging. Further details can be found in our withdrawal policy.
Can I also buy Delvina products on Amazon or in pharmacies?
Yes, Delvina products are also available on Amazon and in various online pharmacies such as Shop-Apotheke, DocMorris, and Medpex. However, in the Delvina online shop, you benefit from exclusive offers and direct customer service.
How do I reach customer service?
You can reach us at any time via our contact form or send an email to our customer service. We strive to answer all inquiries within 24 hours.